Shipping policy
Shipping Policy
Welcome to Little Joy Coffee! We’re dedicated to delivering your coffee and merch as quickly and sustainably as possible. Please review our shipping policy below for all the details.
Processing Times
- Coffee Orders: Freshly roasted and packed within 1–3 business days.
- Merch Orders: Processed and shipped within 1-2 business days.
Shipping Times & Rates
Domestic Shipping (USA)
- Standard Shipping: 2-4 business days.
- Rates: Calculated at checkout based on your location and order size.
International Shipping
- Standard International Shipping: 7–21 business days.
- Rates: Calculated at checkout based on your location and order weight.
Please note: International shipping times may vary due to customs clearance processes.
Duties & Taxes
For international orders, any applicable duties, taxes, or customs fees are the responsibility of the customer. These charges are determined by your local customs office.
Eco-Friendly Packaging
We’re committed to sustainability. From recycled packing materials to compostable mailers, your purchase supports our efforts to reduce waste.
Order Tracking
Once your order ships, you’ll receive a tracking number via email or SMS. Use it to track your order every step of the way.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us at info@groundwire.coffee within 7 days of delivery. We’re here to help!
Returns & Exchanges
- Merchandise: Returns or exchanges are accepted within 30 days of purchase for items that are unworn and unwashed.
- Coffee: Due to its perishable nature, coffee is non-returnable. However, if there’s an issue with your order, let us know—we’ll make it right.
For additional questions, feel free to email us at info@groundwire.coffee. Thank you for shopping small 😊